Software Engineering Professional Job Req ID 51454 Posting Date 24 Sept 2025 Function Software Engineering Unit Networks Location Outer Ring Road Bellandur Bengaluru India Salary Competitive Recruiter Nishita Jena Hiring Manager Mo Dehnoo Career Grade E Why this job matters We have made the shift from shorter-lived Project teams to long-running Product teams that work in agile ways to rapidly deliver business value We structure our delivery activities around products and business outcomes in this case our Consumer VAS Products and Services and we refer to these virtual teams as a Tribe The Tribe is accountable for delivering Value Added Services in this case capabilities that underpin BT s Email platform Role holder will be part of the DevOps team working on operational security automation and testing aspects of the BT Email platform What you ll be doing Working within TV VAS tribe to ensure consumer BT email services btinternet com are running effectively for customers support agents business and product needs Enhancing monitoring capabilities using tools such as Synthmon Splunk autocallout Netcool and supplier capabilities driving better proactive and reactive monitoring increasing automation to minimise manual effort Understanding releases and changes coming through pipeline contributing to design development testing and release to ensure service and operational aspects are fully catered for - especially monitoring KPI s customer and agent impact Management of tickets on postmaster function - processing tickets and ensuring escalations dealt with and backlog kept to a minimum Management of phishing spam compromised account investigations - proactively raising tickets to supplier and security teams as needed to mitigate spam and phishing Review customer support forums for issues and follow-up Working closely with cross functional teams including OSS-BSS platforms Postholders will be expected to be on callout rota to support OOH incidents Run and contribute to PIR post incident reviews to ensure P1 and P2 incidents are analysed for future improvements learning prevention of re-ocurrence Calculate and record incident impacts on customer services Assist in tracking supplier performance and KPIs Assist with complex single user cases working with supplier digital teams forum teams 2nd line email specialist support or HLC ELC Marvel teams Help develop and maintain knowledge base on email service for wider team What you ll bring Required Data Led analysis to identify dependencies and challenges Critical Thinking associated with operational and Service management for a Large scale Email platform Experience in Change Incident and Problem management Integration skills by bringing teams squads together to triage qualify RCA and fix issues Strong communication skills and ability to translate complex topics into simple and meaningful messages Ability to implement and manage monitoring solutions Awareness of apps on-prem cloud technologies and any other associated technologies required to underpin an email and a storage based product hosted in the cloud Good working experience of DevOps and agile frameworks Desirable Experience in Consumer internet based applications and OSS BSS stack Knowledge of cyber security Customer and service orientated Ability to work successfully in a energetic and sometimes ambiguous environment Understanding appreciation of relevant security privacy considerations Experience of Automation technologies and Load Performance and Capacity monitoring About us BT Group was the world s first telco and our heritage in the sector is unrivalled As home to several of the UK s most recognised and cherished brands - BT EE Openreach and Plusnet we have always played a critical role in creating the future and we have reached an inflection point in the transformation of our business Over the next two years we will complete the UK s largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband Together with our heavy investment in 5G we play a central role in revolutionising how people connect with each other While we are through the most capital-intensive phase of our fibre investment meaning we can reward our shareholders for their commitment and patience we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come This includes radical simplification of systems structures and processes on a huge scale Together with our application of AI and technology we are on a path to creating the UK s best telco reimagining the customer experience and relationship with one of this country s biggest infrastructure companies Change on the scale we will all experience in the coming years is unprecedented BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills experience creativity and passion to take this company into a new era A FEW POINTS TO NOTE Although these roles are listed as full-time if you re a job share partnership work reduced hours or any other way of working flexibly please still get in touch We will also offer reasonable adjustments for the selection process if required so please do not hesitate to inform us DON T MEET EVERY SINGLE REQUIREMENT Studies have shown that women and people who are disabled LGBTQ neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria We re committed to building a diverse inclusive and authentic workplace where everyone can be their best so if you re excited about this role but your past experience doesn t align perfectly with every requirement on the please apply anyway - you may just be the right candidate for this or other roles in our wider team

📌 Software Engineering Professional (Karnataka)
🏢 BT Group
📍 Karnataka