- Hospital Financial Counsellor Position Summary The Hospital Financial Counsellor is responsible for guiding patients and their families regarding estimated treatment costs billing procedures insurance coverage payment options and financial assistance schemes The role ensures transparency in financial matters and helps reduce stress for patients while maintaining compliance with hospital policies Key Responsibilities Patient Counselling Provide patients and families with explicit explanations of estimated costs for surgeries treatments and procedures Counsel patients regarding insurance coverage exclusions and out-of-pocket expenses Guide patients on available financial assistance programs government schemes and hospital policies Financial Guidance Prepare and explain cost estimates advance deposits and package inclusions exclusions Clarify billing processes payment schedules and potential additional charges Support patients in choosing cost-effective treatment options where applicable Insurance Documentation Liaise with TPA insurance desk for pre-authorizations and approvals Ensure accurate documentation for insurance claims and patient records Educate patients on claim settlement timelines and procedures Coordination Communication Coordinate with doctors nurses and administrative teams to ensure alignment of treatment and cost communication Handle patient queries and concerns promptly and empathetically Act as the link between patients and the billing department Compliance Reporting Adhere to hospital policies financial regulations and ethical standards Maintain confidentiality of patient information Prepare daily weekly reports on counselling cases deposits and insurance activities

📌 Financial Cousellor (Mumbai)
🏢 Max Healthcare
📍 Mumbai