What we want We are seeking a Pune-based delivery leader to oversee digital marketing execution drive client satisfaction and strengthen delivery operations across Paid Media SEO Content and Social verticals This role is ideal for someone who has worked in fast-paced agency environments and is experienced in managing US-based clients and cross-functional teams ZKraft At Zkraft we are a leading digital marketing agency offering comprehensive digital solutions ranging from strategy transformation media planning and buying We combine creativity technology and data to deliver impactful digital marketing strategies With proprietary AI-powered platforms like Ingenious Plex Azurite and Qualispace we optimize campaigns and drive measurable business growth Our cutting-edge ad formats including interactive banners Swirl Ads and CTV solutions enable us to engage audiences effectively We are proud to serve industries such as E-commerce BFSI Healthcare Real Estate and Government sectors and specialize in verticals like Automotive Entertainment and more With global recognition a proven track record and a client-centric approach Zkraft is the trusted partner for businesses aiming for growth What you will do 1 Team Leadership Performance Oversight Manage SEO Paid Media Content Social and Ops teams with a focus on execution quality and delivery timelines Conduct weekly reviews monitor performance and ensure explicit accountability Set and maintain high standards for internal collaboration ownership and execution 2 Client Success Relationship Management Serve as the primary escalation point for delivery-related issues Join or supervise key client strategy and performance review calls both India and US time zones Ensure a high level of client satisfaction targeting 90 CSAT retention and value delivery 3 Operational Excellence Develop and enforce SOPs across all service lines to ensure standardization and quality Identify performance bottlenecks and restructure teams or processes when necessary Streamline pitch decks commercials and onboarding procedures for consistency and speed 4 Strategic Growth Business Support Collaborate with functional leads to evolve service offerings Paid SEO Content ORM etc Provide insights into account-level profitability team utilization and resourcing needs Requirements 8-10 years of experience in a digital marketing agency with strong exposure to delivery and client servicing Proven experience working with international clients particularly in the US market Solid understanding of performance marketing channels and service delivery operations Proficiency in project and task management tools Teamwork ClickUp or similar Excellent communication and stakeholder management skills Benefits Work with a team of experts delivering innovative digital marketing solutions Work on brands that challenge the norm and stand out Creative freedom and a collaborative team environment Opportunities to learn grow and pitch bold ideas Access to cutting-edge tools and proprietary AI-powered platforms like IngeniousPlex Adzurite and Qualispace Opportunity to contribute to impactful campaigns for industries such as E-commerce BFSI Healthcare and Real Estate Be part of a globally recognized agency with international accreditations and partnerships

📌 Senior Manager - Client Delivery / Digital Operations - Zkraft (Pune)
🏢 Vertoz
📍 Pune