Software Engineer in Support II Bangalore India The Opportunity Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent inspiring student success and institutional growth The Power of Together is built on having a diverse and inclusive workforce We are committed to making diversity inclusion and belonging a foundational part of our hiring practices and who we are as a company For more information about Anthology and our career opportunities please visit www anthology com This position leads upgrade and maintenance of customer systems for our Reach CRM solution The Reach CRM solution goes beyond the traditional CRM to help institutions with admissions student success retention alumni advancement and more so our institutions can respond dynamically to each student s unique experiences and needs at every stage of their lifecycle The Customer System Engineer is accountable for the successful delivery of the Reach CRM s web application portal based on customer s organizational process This includes ensuring the overall technical solution and architecture is aligned with the enterprise architecture and customer specifications function with high quality The candidate must be proactive self-starting professional and strive for consistent high-quality results Primary responsibilities will include Gaining expert understanding of product functionality integration touch points and customization of web portals based on customer requirements Maintenance and debugging of customer environments including tools technologies required for troubleshooting these activities Upgrading customer systems to new versions of portal application and supporting technologies Gaining working knowledge of Microsoft D365 CRM workflows flows plug-ins BPF and Power Automate and file import-export framework to bring the data from external systems Collaborating across multiple teams including development product management professional services and customer support Communicating information clearly accurately and timely to team members customer-facing teams and the customers Identifying recognizing and escalating risks and issues as well as provide status updates Performing assigned project tasks with minimal supervision Fostering an setting of teamwork both internally and externally Establishing positive professional relationships with client staff inclusive of professional demeanor conduct and appearance The Candidate Required skills qualifications Bachelor s degree and or relevant work experience 3-5 years of experience in developing with C ASP NET MVC Web Applications JavaScript SQL HTML CSS Experience with source control management systems and continuous integration deployment environments Debugging and troubleshooting skills Demonstrated ability to work in team-based environments and communicate effectively with internal and external stakeholders during remote and or onsite engagements Excellent written and oral communication skills Fluency in written and spoken English Preferred skills qualifications Software development experience implementing complex software packages and or CRM implementations Understanding of Microsoft Azure Logic Apps and Power Apps Dynamics 365 - Solutions Building Layering and Publishers Schema Workflow Flows Business Rules and Plugins Familiar with WCAG Application Insights Kendo UI TPC Sitefinity framework application Higher Education industry experience This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required Nothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time Anthology is an equal employment opportunity affirmative action employer and considers qualified applicants for employment without regard to race gender age color religion national origin marital status disability sexual orientation gender identity expression protected military veteran status or any other legally protected factor

📌 Software Engineer In Support Ii (Karnataka)
🏢 Important Group
📍 Karnataka