Job Title CRM Manager - Electronic Manufacturing Location Sector-57 Noida Industry Electronic Manufacturing EMS Electronic Manufacturing Services Employment Type Full-time Salary-Best In Industry Notice Period -Immediate Joiners About the Company We are the leading manufacturer of TV set top boxes in India with our state-of-the-art research and development facility Our commitment to innovation and quality has established us as the largest set top box manufacturer in the country Job Summary We are seeking a highly organized and customer-focused CRM Manager to oversee client relationship management activities for our electronic manufacturing operations The ideal candidate will ensure high levels of customer satisfaction strengthen long-term relationships and coordinate between clients and internal teams to deliver seamless service KRAs Key Responsibility Areas Managing Sales for DVB-C Satellite STBs and ONU devices Customer requirements gathering and forwarding to software team for customizations upgradations supporting with software related work like logo preparation testing data filtering etc for Cable and FTA occasionally if required Sharing India CRM team work-load for Cable and FTA customers by writing mails doing payment follow-ups helping in FRB data reconciliation for high-net-worth clients and follow-ups with China CRM for CA Encryptors and other material deliveries if requested Managing Customer Relations payment follow-ups and Sales Support for all Africa Projects Confidential administrative and executive support to MD Sir for high-net-worth customers and related projects Handling information requests preparing reports presentations and correspondence with organization members like production purchase finance on behalf of MD Sir Coordinating with technical team for new CAS integration like Conax Ver matrix and arranging samples for potential customers on MD Sir s instructions Coordination and bridging technical and commercial teams for responses to Government Private Bids and RFPs Market Research analysis and reporting for recent and existing products on MD Sir s instructions to assist in the future growth of the company Coordination and assistance in legal matters as being the authorized representative Project coordination Broadcaster audit support and handling of information reports for APEX headend project and IPTV 2-Way project Coordinating with BIS vendor for the new issue and renewal Customer Follow ups on PDCs ADVANCE and AGREEMENT Focused Customer Service against complaints and Query Job Type Full-time Pay 60 000 00 - 70 000 00 per month Benefits Health insurance Provident Fund Work Location In person