Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application Dedicated to quality using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge Must have skills Service Desk Management Good to have skills NA Minimum 0-2 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner you will serve as the vital link between clients and our systems or applications Your day will involve engaging with clients to understand their needs utilizing your communication skills to ensure smooth operations and applying your product knowledge to resolve issues effectively You will be dedicated to maintaining the quality of our world-class systems ensuring that client concerns are addressed promptly and accurately thereby contributing to overall client satisfaction and system performance Roles Responsibilities - Expected to build knowledge and support the team - Participate in Problem Solving discussions - Assist in troubleshooting and resolving client issues in a timely manner - Document client interactions and resolutions to enhance team knowledge - Collaborate with cross-functional teams to improve service delivery Professional Technical Skills - Must To Have Skills Proficiency in Service Desk Management - Valuable To Have Skills Experience with ITIL framework - Strong understanding of incident management processes - Familiarity with ticketing systems and customer relationship management tools - Ability to communicate technical information effectively to non-technical users Additional Information - The candidate should have minimum 0-2 years of experience in Service Desk Management - This position is based at our Bengaluru office - A 15 years full time education is required 15 years full time education

📌 Application Tech Support Practitioner (Karnataka)
🏢 Accenture
📍 Karnataka