Business Program Manager Bangalore Karnataka India Date postedSep 22 2025 Job number1876887 Work site3 days week in-office Travel0-25 Role typeIndividual Contributor ProfessionBusiness Operations DisciplineBusiness Program Management Employment typeFull-Time Overview Are you ready to shape the future of global commerce and delivery At Global Vendor Delivery and Solutions we don t just support Microsoft s business we redefine how it operates We are the architects of transformation blending AI-powered innovation with continuous improvement CI to deliver scalable secure and high-quality solutions across a dynamic vendor ecosystem As part of MBO you ll be at the heart of a team that Supercharges operational excellence through AI CI driving step-function improvements in productivity speed and quality Partners to accelerate growth enabling compliant revenue expansion and risk mitigation across global markets Delivers differentiated customer experiences making it easier to do business with Microsoft through streamlined trustworthy operations Builds the AI-powered frontier firm where bold goals inclusive culture and human ambition converge to reshape business processes and customer engagement We embrace AND holding paradoxes like agility AND stability innovation AND compliance to unlock breakthrough ideas and solutions Our work is challenging creative and deeply impactful with opportunities to co-innovate with strategic suppliers and transform legacy operations into AI-enabled services at scale If you thrive in complexity lead with curiosity and aspire to make a global impact - Global Vendor Delivery Solutions at MBO is your next destination Qualifications Required Minimum QualificationsBachelor s Degree in Computer Science Management Information Systems Engineering or related field AND 4 years experience in Engineering Operations Project Management or Programming OR Master s Degree in Computer Science Management Information Systems Engineering or related field AND 3 years experience in Engineering Operations Project Management or Programming OR equivalent experience Preferred QualificationsIn depth knowledge of Dynamics365 PowerApps Azure Services AI Copilot OR Master s Degree in Computer Science Management Information Systems Engineering or related field AND 6 years experience in Engineering Operations Project Management or Programming OR equivalent experience Responsibilities The Business Programs Manager oversees existing applications and builds the new version of our processing factory using cutting edge technology like Copilot and GenAI This person will be part of a team that leads the successful design development and implementation of system initiatives programs and changes This includes making sure customer satisfaction is not affected and that cost benefit impacts are thoroughly evaluated The role is based in Bangalore India and will collaborate with a large network of stakeholders and teams located in the Americas Europe and Asia This role requires availability and work hours that overlap with the USA PST time zone A suitable candidate should be able to work effectively in a complex and diverse global organization demonstrate solid organizational communication people management and influencing skills and have a strong focus on giving Business Program guidance in a rapid-moving environment This is a high performing team and execution to deploy at scale and pace are a must Partnership and CollaborationBuilds cross-team coordination and community of business and engineers to address increasingly complex challenges and opportunities in the areas of business and technology integrations and to deliver Business Programs Engages with stakeholders to clarify requirements for an increasingly complex high-impact solution work through evolving needs and experiences discuss scenarios and communicate successful features and user stories Begins to advocate and solicit input from others regarding priorities deliverables resources and dependencies to deliver expected outcomes Lead the UAT Program 60 Define UAT strategy governance Entry exit criteria roles RACI templates and playbooks for repeatable cycles Plan scope UAT Translate business requirements and acceptance criteria into test plans test cases and traceability matrices Coordinate UAT execution Recruit enable business testers schedule sprints cycles run daily stand-ups monitor progress and blockers Defect lifecycle management Triaging prioritization and coordination with Product Engineering drive to closure ahead of release gates Environment data readiness Align with DevOps on build drops manage UAT environment stability masking synthetic data smoke checks Reporting signoff Deliver test status defect burndown risk issue logs UAT exit reports secure business signoff Hypercare Oversee postgolive validation early-life support and incident triage capture lessons learned and feed into continuous improvement Tooling Leverage Azure DevOps Test for cases runs and metrics maintain UAT dashboards Manage Microsoft 365 Entra Access 40 Identity lifecycle JML Joiner Mover Leaver processes standardized request approval workflows SLAs audit-ready records Access governance Role-based access control RBAC least privilege segregation of duties SoD enforce Conditional Access policies Privileged access Admin role scoping PIM Privileged Identity Management for justintime elevation breakglass procedures and reviews Tenant services Teams SharePoint OneDrive Exchange Online access management guest B2B governance site team lifecycle naming policies Power Platform Environment strategy DLP policies Maker permissions connection governance App Flow access reviews Compliance security Sensitivity labels MIP eDiscovery Audit readiness Solution Delivery and MaintenancePartners with Engineering Teams to deliver increasingly complex high-impact solution areas and minimize variance between estimates and actual project outcomes Seeks ways to leverage Business execution enhancements across multiple customers stakeholders and personas Conducts user acceptance testing and or focus groups to determine the end-user experience and needs Helps mature the increasingly complex high-impact solution after the solution is live by addressing customer concerns with thought leadership that may result in new intake Utilizes success metrics to evaluate the performance of the technical solution Engages in customer support to gather feedback by reviewing Voice of Customers VoC tools that informs performance of the solution Develops a pathway to resolve any issues Evaluates the performance of the Business Programs in achieving the overall business strategic objectives Thought LeadershipDemonstrates a deep expertise in technology landscape and business operations to ensure technical and business solutions are congruent and connected to provide the right business value Supports proof of concepts POCs to evaluate technology fits for customer needs by staying up to date with existing and emerging technologies Provides trusted voice at the decision-making table for both business and technical teams Identifies challenges and opportunities with an in-depth understanding of the business technology and solution delivery Advocates for decisions that make the best use of resources to achieve overall business strategic objectives Prepares business users for change due to implementation of new Business Programs Implements and monitors changes adoptions Partners across teams to engage and prepare internal audiences and evaluates results of the changes adoptions Facilitates information sharing of change through various tools and employee platforms Portfolio Project ManagementTracks coordinates and communicates end-to-end project schedules for solution area s Holds stakeholders accountable for following the schedule Tracks work dependencies and resources against project schedules to enable cohesive connected user scenarios and utilizes finite resources to accomplish goals OtherEmbody our culture and values Benefits perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex including pregnancy sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances If you need assistance and or a reasonable accommodation due to a disability during the application process read more about requesting accommodations

📌 Business Program Manager (Karnataka)
🏢 Microsoft
📍 Karnataka