About us Bain Company is a global consultancy that helps the world s most ambitious change makers define the future Across 65 offices in 40 countries we work alongside our clients as one team with a shared ambition to achieve extraordinary results outperform the competition and redefine industries Since our founding in 1973 we have measured our success by the success of our clients and we proudly maintain the highest level of client advocacy in the industry In 2004 the firm established its presence in the Indian market by opening the Bain Capability Center BCC in New Delhi The BCC is now known as BCN Bain Capability Network with its nodes across various geographies BCN is an integral and largest unit of ECD Expert Client Delivery ECD plays a critical role as it adds value to Bain s case teams globally by supporting them with analytics and research solutioning across all industries specific domains for corporate cases client development private equity diligence or Bain intellectual property The BCN comprises of Consulting Services Knowledge Services and Shared Services What you ll do The TSG Support Associate role at Bain is responsible for providing technical support and assistance to employees with IT-related issues and problems This individual will serve as the primary point of contact for these issues and will be responsible for troubleshooting and resolving hardware and software problems on computer systems maintaining an accurate inventory and repair log enforcing TSG guidelines and policies and managing user accounts and permissions Additionally the Coordinator will need to coordinate off-site repairs with external vendors test new applications and upgrades monitor backups assist in supervising and training junior TSG staff and conduct end-user training programs This is a demanding and results-oriented environment that requires strong problem-solving and customer service skills as well as a solid understanding of computer systems and software Operations Support 100 Serve as the primary contact for IT related problems and issues for Bain employees Install configure and upgrade software and operating systems Investigate troubleshoot and resolve hardware and software problems on computer systems Maintain accurate inventory database repair log and activity log Enforce TSG guidelines and policies Manage user accounts and set permissions Coordinate off-site repairs with external vendors Work with other TSG staff to test new applications and upgrades Support development of end user training programs About you Associate s Bachelor s degree or an equivalent combination of education training and experience Previous corporate experience of 3-6 years preferred Experience in a customer service or technical support role Experience with remote support tools and techniques Experience in managing and prioritizing service requests and escalations Experience in creating and maintaining documentation processes and procedures Demonstrated interest and aptitude in technology and technical issues Communicate well with customers and members of the team display a confident and self-motivated approach Strong time management and prioritization skills in a multi-tasking environment Ability to work well in a team environment support other members of the TSG team as they support our customers Ability to be calm and think clearly under pressure Aptitude for analytical problem resolution troubleshooting skills and approaches What makes us a great place to work We are proud to be consistently recognized as one of the world s best places to work a champion of diversity and a model of social responsibility We are currently ranked the 1 consulting firm on Glassdoor s Best Places to Work list and we have maintained a spot in the top four on Glassdoor s list for the last 12 years We believe that diversity inclusion and collaboration is key to building extraordinary teams We hire people with exceptional talents abilities and potential then create an environment where you can become the best version of yourself and thrive both professionally and personally We are publicly recognized by external parties such as Fortune Vault Mogul Working Mother Glassdoor and the Human Rights Campaign for being a outstanding place to work for diversity and inclusion women LGBTQ and parents

📌 Associate - Technology Support Group (New Delhi)
🏢 Bain
📍 New Delhi