Position Debt collection Agent Experience 1 years in Tele collection Location Gurugram Job Summary We are seeking motivated and resilient Collection Agents to join our team You will be responsible for contacting customers with overdue debts negotiating repayment solutions and ensuring timely resolution of delinquent accounts The role requires professionalism empathy and persistence while maintaining compliance with all applicable regulations Key Responsibilities - Contact customers by phone email and other channels to collect on overdue accounts Negotiate and establish realistic repayment plans tailored to customer circumstances Accurately document all interactions and commitments in the collections system Conduct timely follow-ups to ensure adherence to payment arrangements Resolve customer disputes and escalate complex cases when needed Ensure strict compliance with debt collection laws and internal policies Maintain professionalism empathy and tact in all interactions Achieve and exceed monthly quarterly collection targets cash collected kept PTPs Provide feedback to management on trends risks and customer behavior Qualifications Skills - High school diploma required degree in business finance is an advantage Prior experience in collections customer service or sales preferred Robust communication and negotiation skills Ability to manage objections and handle difficult conversations professionally Detail orientation with accurate data entry skills Resilience and stress tolerance Familiarity with collections platforms CRM systems and MS Office Knowledge of debt collection laws and compliance requirements Job Type Full-time Pay 20 000 00 - 25 000 00 per month Work Location In person