About StoreHippo StoreHippo is India s leading SaaS Enterprise E-commerce Platform The platform has customers across 25 countries and 35 industry verticals including brands like Berger Paints DOW chemicals Mafatlal Smith Nephew Plantix and many more Built on the latest MEAN technology stack and headless architecture StoreHippo offers a 360-degree fully integrated solution for customers to build manage and scale their B2B and D2C business models Roles Responsibilities Understanding the flow of work from client interaction to communicating the requirement concisely to internal departments Timely delivery of projects with perfection and keeping quality assurance in mind Be the Single point of contact SPOC to the clients Providing onboarding support to the clients includes pre-sales queries about the product Manage client relationships and deliver on current requirements Proactively address issues that are escalated from the customer or the sales team Ownership of resolution escalation of client issues Define and document workflow processes SOPs SLA s metrics policies Serve as the point of escalation for issue resolution and queries Documenting product features Proven experience in developing client relationships and providing outstanding customer service Creating BRD FRDs and User Stories Should have experience in using the Project management tools like Asana Basecamp and Jira for international communication Ability to take daily scrum meetings with the team Core Competencies Valuable communication skills Ability to handle Team Maintain customer relationships existing prospective Self-starter who believes in the importance of teamwork while operating unmonitored individually Ability to multitask prioritize and manage time effectively Proactive and idea-oriented approach Pleasing and people-oriented personality Ability to befriend people easily and quickly Ability to maintain composure while communicating with escalated clients Strong attention to deadlines and budgetary guidelines Qualifications Requirements Graduate preferably in B Tech and BCA Strong in communication written and verbal skills Ability to multitask prioritize and manage time effectively Proficient in Microsoft Office word excel PowerPoint Must have scored 70 in academics Job Types Full-time Permanent Fresher Pay Up to 300 000 00 per year Benefits Paid sick time Provident Fund Work from home Application Question s How many years of experience you have Will you be an immediate joiner Do you have any experience in Project Management Work Location Remote

📌 Management Trainee Business Analyst (India)
🏢 Hippo Innovations
📍 India