Freshers are also considered Maintain up-to-date customer database and records in the system Service Reminder call to customers as per process Take appointments during Service Reminder calls and update the system Post Service Feedback calls to customers as per the process Answer calls professionally to provide necessary information about products and services and obtain details of complaints Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions are taken Follow up to ensure that appropriate actions were taken on customers requests complaints Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix Make service measure calls as per requirement Job Types Full time Permanent Fresher Pay 10 000 00 - 15 000 00 per month Benefits Health insurance Provident Fund Education Bachelor s Preferred Work Location In person