Job Requirements Job Title Customer Experience Executive - Tanishq Company Titan Job Category Jewellery-SMR We are looking for a dedicated Customer Experience Executive to join our team at Tanishq a division of Titan As a Regional Customer Experience Executive you will be responsible for ensuring that our customers have a positive and memorable experience when interacting with our brand Key Responsibilities Develop and implement strategies to enhance customer satisfaction and loyalty Handle customer inquiries and complaints in a professional and timely manner Collaborate with internal teams to improve overall customer experience Monitor customer feedback and make recommendations for improvement Stay up-to-date on industry trends and best practices in customer experience Qualifications Bachelor s degree in Business Administration or related field Proven experience in customer service or customer experience role Excellent communication and interpersonal skills Solid problem-solving abilities Ability to work well in a fast-paced environment If you are passionate about delivering exceptional customer service and have a keen eye for detail we would love to hear from you Join us at Tanishq and help us create unforgettable experiences for our customers Apply now Work Experience Required Skills and Experience Minimum of 5 years of experience in customer service Proven experience in managing customer service operations on a regional scale Strong communication and interpersonal skills Ability to analyze customer feedback and implement improvements Excellent problem-solving abilities Proficiency in CRM software and other customer service tools Ability to work effectively in a fast-paced environment Bachelor s degree in Business Administration or related field preferred