Job Title Reservation Associate Location Central Reservation Office - Vythiri Wayanad Properties Covered Flora Vythiri Resort Wayanad Flora Misty Falls Athirappilly About the Role Flora Hospitality Group is seeking a dedicated and experienced Reservation Associate to join our Central Reservation Office in Vythiri Wayanad The selected candidate will handle reservations for both Flora Vythiri Resort and Flora Misty Falls - Athirappilly ensuring smooth operations and exceptional guest service The ideal candidate should have at least 1 year of experience in hotel reservations and will report directly to the Reservation Manager Key Responsibilities Promptly and accurately handle all reservation requests via phone email or online channels Maintain the reservation system with updated rates validity dates availability status and guest messages Review daily no-shows and report to the Guest Service Manager for necessary action and follow-up Ensure all reservations in the PMS are current and correctly entered Verify reservation details for repeat guests to facilitate seamless check-ins Monitor occupancy forecasts and update stop-sell dates in the PMS coordinating with Guest Service and Sales Manage group bookings create group masters update rooming lists and coordinate with departments for special requirements Reconfirm all arrivals one day prior and ensure Front Desk has complete guest information by the evening before arrival Maintain accurate guest history profiles particularly for repeat guests and flag any inconsistencies Monitor and optimize allotment usage avoid overselling and generate periodic allotment statistics Apply sound yield management practices aligned with Flora s revenue strategies Assist with rate setup and ensure accuracy in the rate manual and computer system Coordinate with the Director of Sales DOS and Sales team to share market feedback and lead referrals Ensure strong open communication between Reservations and Guest Service teams Complete daily administrative tasks including correspondence reporting and filing Adhere to emergency communication protocols and support monthly data archiving of reservations Train and mentor team members to uphold Flora s reservation standards and customer service excellence Perform additional tasks as assigned by the Reservation Manager Qualifications Experience Minimum 1 year of hands-on experience in hotel reservation systems e g IDS Opera etc Good understanding of property management systems and yield management Strong communication and interpersonal skills Organized detail-oriented and capable of multitasking Familiarity with the hospitality industry preferably in resort operations is an advantage How to apply If you are passionate about hospitality and eager to grow with a dynamic hotel group we would love to hear from you Please send your updated resume to vinesh manakkat florahospitality com or apply via WhatsApp at 91 62355 93000 Job Types Full-time Permanent Pay 20 000 00 - 22 000 00 per month Perks Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work Location In person