At impress ai our mission is to make accurate hiring easier We combine I O Psychology with AI to create application screening processes that allow each and every candidate to undergo a structured interview While candidates benefit from the enhanced experience recruiters benefit from the AI-enabled automation We are seeking an Account Delivery Manager Customer Success to serve as the operational lead for key enterprise customer accounts In this role you will coordinate internal stakeholders drive execution of deliverables and ensure high-quality delivery outcomes for strategic clients You ll work closely with the Customer Success Director to ensure smooth post-sale execution while maintaining internal alignment and process discipline This role does not own commercial responsibilities but plays a critical part in ensuring delivery excellence and customer satisfaction through executional rigor and cross-functional coordination Responsibilities Serve as the operational point of contact for key enterprise customers in partnership with the assigned CSM Drive execution of account deliverables by coordinating with internal teams including Product Engineering Support and Implementation Track milestones SLAs risks and escalate delivery challenges to the relevant stakeholders Own and manage project timelines documentation and customer-facing reporting Organize and maintain account documentation project plans meeting notes action logs Handle routine client communications and ensure prompt response to operational queries Facilitate preparation and execution of Quarterly Business Reviews QBRs renewal checkpoints and strategic initiatives Ensure operational readiness for all customer interactions e g by maintaining action logs meeting notes project plans Provide status updates to internal and external stakeholders to ensure transparency and accountability Identify and implement process improvements to enhance delivery and customer success operations You Bring to the Table 5 years of experience in account operations project coordination client services or a similar role in a SaaS or technology environment Demonstrated experience coordinating across cross-functional teams and tracking complex deliverables A customer-centric mindset with an ability to execute with speed structure and attention to detail Excellent organizational and time management skills Strong communication and problem-solving skills Strong project management and stakeholder management skills Ability to work independently in a fast-paced environment Experience in HR related fields is preferred Experience working with CS tools e g HubSpot Gainsight project tools e g Jira Asana or collaboration platforms Our Benefits Work with cutting-edge technologies like Machine Learning AI NLP and learn from the experts of their fields in a fast growing international SaaS startup As a young business we have a strong culture of learning and development Join our discussions brown bag sessions and research-oriented sessions Work environment where you are given the freedom to develop to your full potential and become a trusted member of the team Opportunity to contribute to the success of a fast-growing market-leading product Work from home setup and all the peripherals you need to succeed in our remote working package Work is significant so is your personal well being The work culture at impress ai is designed to ensure a healthy balance between the two impress ai provides several benefits such as health insurance with no waiting period including spouse and children vaccination support paid maternity and paternity leaves We help you to set up the home office during work from home pay your internet bills and offer PF Diversity and Inclusion are more than just words for us We are committed to providing a respectful safe and inclusive workplace Diversity at impress ai means fostering a workplace in which individual differences are recognized appreciated and respected in ways that fully develop and utilize each person s talents and strengths We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members Besides having employee-friendly policies and benefit schemes impress ai assures unbiased pay purely based on performance Job Type Full-time Pay 900 000 00 - 1 400 000 00 per year Benefits Health insurance Internet reimbursement Paid sick time Provident Fund Work from home Experience SaaS 3 years Required Account Delivery Manager 2 years Required

📌 Account Delivery Manager (Kerala)
🏢 Impress AI
📍 Kerala