At MoneyGram we connect the world by making cross-border money transfers seamless affordable and secure for everyone We are seeking IT Operations Analyst - Application Support What you will contribute The IT Operations Analyst - Application Support is responsible for the administration support implementation maintenance and optimization of IT Service Support application s used by the MoneyGram organization for Incident Problem Request and Change Management The incumbent instructs others regarding the use and capabilities of the software creation of documentation to facilitate efficient and proper use and identification of key performance indicators that will present quantitative feedback to affect proactive solutions The incumbent is also considered the application owner for IT service support and will be responsible for driving improvements in the tool s working with vendors to facilitate upgrades and following industry best standards when possible and appropriate What you will do Provide day-to-day administration and troubleshooting for the service support application s Review and implement application patches evaluate upcoming tool versions and releases as necessary Provide second level support for production control applications development quality assurance and business users Analyze data and prepare reports covering a variety of functional areas Apply creative thinking and analysis to develop recent concepts for ongoing data into information Create tools to track information and monitor service and or productivity levels of various operational departments and personnel Build custom reports facilitate ad-hoc reporting and work with various customers to ensure service support application reporting meets business needs Analyze optimize and improve IT service support application s functionality to facilitate established service support processes and creates documentation as needed to support these changes Follow industry best practices where possible and or appropriate Recommend develop and implement improvements Work on technical support issues relating to the Service Support tools and software applications interfacing with 3rd-party vendors as necessary includes on-call responsibilities as needed Lead coach and provide ongoing training to individuals in all areas of IT including managers directors and VPs in proper user of the service support application s Perform other duties as assigned What we are looking for Any combination of relevant education and experience and or related professional designations certifications in this field is highly desirable Education Minimum Required B E B TECH or equivalent work experience Must-have experience Knowledge and work experience in Mainframe Cobol JCL VSAM CICS technology ESP jobs 3 years of experience in working in agile tools incident management tools like ServiceNow JIRA etc 3 years of experience working in L3 or above level technical support projects 3 years of experience in supporting applications in Cloud platforms AWS GCP Preferred experience Experience and knowledge in LAYER7 payment gateway Experience working in Mainframe migration support projects having work experience Microfocus Opentext - ESCWA enterprise server common web administration Gitlab Enterprise Developer Eclipse Experience in banking finance domain understanding money transfer remittance and bill payments Essential Skills Understanding and executing PL SQL queries understanding basics of API REST SOAP JSON XML Ability to understand and handle data business monitoring tools or APM like Splunk Coralogix Instana Anadot etc Strong understanding of TCP IP DNS and networking principles Strong troubleshooting skills Proven customer service experience and must communicate clearly courteously and professionally over the phone email and Teams etc Proven expertise in effectively managing activities on multiple simultaneous projects and in organizing complex activities under tight deadlines Strong communication skills including the ability to speak and write clearly and concisely in front of an audience Open to change able and willing to take on and learn additional and different responsibilities Strong demonstrated planning problem solving and analytical skills Experience with building custom reports and SQL queries using reporting tools such as Cognos etc Ability to anticipate problems contribute innovative solutions to IT management Demonstrated ability to probe diagnose and resolve customer issues Detail oriented Ability to prioritize and handle multiple tasks while working with minimal supervision Excellent written and oral communication skills Ability to communicate technical information to nontechnical personnel Experience building and supporting workflow applications using workflow tools preferred Openness for on call working schedule and night shift 6 30 pm - 3 30 am IST Why Join Us Here are some reasons it is so easy to love your career with us Comprehensive Health Insurance - Full coverage for you and your family including dental and vision care Stay healthy and worry-free Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones Community Service Days - Make a difference Enjoy paid days off to volunteer and give back to your community Tuition Reimbursement - Invest in your future with our tuition reimbursement program We support your educational and career growth Transfer Fee Reimbursement - Corporate products and services at discounted prices We ve got you covered Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being Employee Referral Program - Help us grow our team Earn rewards for referring talented friends and colleagues Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options Location This position is based in India While this is a remote flexible role it is required to reside in this country About MoneyGram MoneyGram International Inc is a global financial technology leader empowering consumers and businesses to send and manage money across over 200 countries and territories With an industry-leading app and one of the world s largest cash distribution networks MoneyGram processes more than 200 billion annually serving over 50 million people A pioneer in blockchain technology the company enables customers to buy sell and hold digital currencies with over 50 of transactions now digital Headquartered in Dallas Texas MoneyGram is celebrated for its strong culture earning the Top Workplaces USA award three years in a row LI-AZ1 Qualifications Primary Location India-Maharashtra-Mumbai Work Locations IN Corp Mumbai Bandra Kurla Complex suite 1126 1127 1128 Suites 1126 1127 1128 Plot C-59 G-Block 11th Floor Platina Bandra kurla complex MUMBAI 400051 Job IT Operations Management Organization Information Technology Full-time Job Posting Jul 19 2025 6 56 17 AM

📌 It Operations Analyst - Application Support - Night Shift- 25010393 (Maharashtra)
🏢 MoneyGram
📍 Maharashtra