Job Location Kolkata Position Executive - CRM Experience 3 Years Qualifications Graduate Skills Responsibilities and Duties Key Responsibilities - Respond promptly to customer inquiries via phone email and chat - Resolve customer complaints and issues efficiently and professionally with a focus on technical support - Collaborate with technical and engineering teams to ensure a seamless customer experience - Maintain accurate and up-to-date records monitor and report on performance metrics - Analyse customer feedback and provide insights to improve customer satisfaction and service quality Qualifications Requirements - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Proven experience in customer support - May have experience in crm software in MARG and billing - Experience in Billing Job Type Full time Pay 15 000 00 - 20 000 00 per month Schedule Day shift Ability to commute relocate Tangra Kolkata West Bengal Reliably commute or planning to relocate before starting work Preferred Application Question s Current Salary Notice Period Education Bachelor s Preferred Experience Customer Follow Up 3 years Preferred Customer relationship management 3 years Preferred Invoice generation 3 years Preferred Collaborate with technical and engineering teams 3 years Preferred Microsoft Excel 3 years Preferred Resolve customer complaints and issues efficiently 3 years Preferred Language English Preferred Location Tangra Kolkata West Bengal Preferred Work Location In person

📌 Executive Crm (West Bengal)
🏢 BIGHNESH
📍 West Bengal