Work Schedule Standard Mon-Fri Environmental Conditions Various outside weather conditions Thermo Fisher Scientific is a global leader in science services with 40 billion in revenue annually Our goal is to help customers improve health and safety worldwide We offer diverse technologies easy ordering and pharmaceutical services through renowned brands Visit www thermofisher com for details Responsibilities Responsible for performing the routine preventive maintenance servicing and breakdown repairs on GC GCMS HPLC instruments in Gujarat MP Central Region Support the GC GCMS new installation commissioning and field solving at customer sites and to provide remote support to the clients as needed Delivering demonstrations to ensure the customers are educated on safe and effective equipment use Provide complete detailed service reports on a regular basis as soon as service visits are completed Understanding customer needs and concerns Providing a high level of customer service Ensure that customers receive first-class service and support in line with service agreements Perform to designated goals of turn-around-time response time repair rate and customer expectations Actively support to achieving the CAS and business goals Take ownership for customer satisfaction for services performed Work in accordance to all relevant certification regulatory requirements and safety norms by company and customers at site Travel as per advise by the reporting manager to provide customer service Education Bachelor s degree in Instrumentation Electronics Field Years of Experience Minimum of 7 to 8 years of experience in the field of gas chromatography and mass spectrometry instrument services Knowledge Skills Abilities Gas chromatography Mass Spectroscopy and special Gas chromatography analyzer hands on experience in relevant Industries Processes To maintain a skilled and positive approach whilst being committed to things we value of integrity intensity innovation and involvement Including Exceeding customer service level expectations external internal Working to agreed target days A focus to finding solutions Working within quality and company policy guidelines Maintaining a professional appearance at all times Competency Effective interpersonal communication and listening skills problem solving customer centric approach Handling the complicated situations Experienced in Microsoft applications including Microsoft office Strong analytical skills Interpersonal skills with an ability to handle time efficiently and meet agreed timelines

📌 Lead Customer Care Engineer (Gujarat)
🏢 Thermo Fisher Scientific
📍 Gujarat