Oversee and manage the end-to-end warranty claims process from the submission of claims to their resolution Ensure that all claims are submitted accurately with complete documentation and within the stipulated timeframes Work closely with the service team to ensure that all warranty repairs are completed in compliance with BMW s standards and warranty guidelines Serve as the main point of contact for customers regarding warranty issues providing transparent communication about claim status approvals and next steps Address customer complaints related to warranty issues and ensure resolution in a timely and professional manner Ensure customers are kept informed about the progress of their warranty claims and are satisfied with the resolution process Ensure that all warranty claims are documented accurately including the nature of the fault parts replaced labor hours and repair procedures Maintain detailed records of warranty claims approvals rejections and resolutions for future reference and audits Prepare and submit regular reports to management on warranty claim trends common issues and cost analysis Ensure that all warranty claims are processed according to BMW s warranty policy guidelines and procedures Monitor the warranty performance including the quality of work and parts used in warranty repairs and ensure compliance with BMW standards Stay updated on changes to BMW s warranty policies and ensure that the service team is well-informed Ensure that the necessary parts and resources are available for warranty repairs and that they are sourced from authorized suppliers Work closely with the parts department to ensure that the correct parts are used in warranty repairs and that parts are returned as needed for warranty claims Oversee labor time tracking for warranty jobs and ensure that all labor hours are accounted for correctly Coordinate with BMW s warranty audit team to ensure compliance with warranty requirements and address any discrepancies Conduct internal audits of warranty claims to ensure proper documentation and adherence to procedures Identify recurring issues in warranty claims and work with the service team to address root causes implementing corrective actions where needed Provide training to the service team on warranty procedures documentation requirements and best practices for handling warranty claims Ensure that all team members are up to date on warranty policies and any changes or updates to BMW s guidelines Foster a culture of accountability and customer satisfaction within the warranty team Analyze warranty claim data to identify patterns trends and opportunities for improvement in service quality and parts performance Work closely with the service manager and other departments to streamline warranty processes and improve efficiency Provide recommendations for improving customer satisfaction related to warranty issues and claims management Job Type Full-time Pay 25 000 00 - 45 000 00 per month Benefits Cell phone reimbursement Provident Fund Experience Warranty Incharge 3 years Preferred Automobile field 5 years Preferred Work Location In person Application Deadline 31 07 2025 Expected Start Date 01 08 2025

📌 Warranty Incharge (Karnataka)
🏢 JSP BMW MOTORRAD
📍 Karnataka