Job Track Description:

- Performs tasks based on established procedures.

- Uses data organizing and coordination skills to perform business support or technical work.

- Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

- Has advanced, specialized expertise within a range of analytical or operational processes.

- Completes assignments and facilitates the work of others.

- May coordinate assignments beyond work area.

- Proposes improvements to processes and methods.

- Acts as a lead, coordinating the work of others, but is not a supervisor.

- Works autonomously within established procedures.

Functional Knowledge

- Has developed skills in a range of processes, procedures, and systems.

- Acts as a technical expert in some areas.

Business Expertise

- Understanding of how best teams integrate and work together to achieve company goals.

Impact

- Impacts a team, by example, through the quality service and information provided.

- Suggests enhancements to work procedures and practices to improve efficiency.

Leadership

- Serves as a team lead.

- May allocate work to team members.

- Provides subject matter guidance to junior team members.

Problem Solving

- Provides solutions to atypical problems with little or no precedent.





Interpersonal Skills

- Communicates information and ideas effectively.

- Uses tact and diplomacy when dealing with others.

Responsibility Statements

- Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.

- Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.

- Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.

- Re-forecasts planning parameters based on actuals.

- Updates intraday schedules to best meet requirements for upcoming intervals.

- Records events and incidents that influence forecasts and KPI realization for impact review and future planning.

- Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.

- Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.

- Performs other duties as assigned.

- Complies with all policies and standards.

📌 Workforce Management Traffic Analyst (Visakhapatnam)
🏢 Conduent
📍 Visakhapatnam