· 4-10 years of hands-on software implementation & integration experience working directly with customers collecting requirements and providing solutions

· Lead the end-to-end integration lifecycle, from requirements analysis to design, development, testing, deployment, and support.

· Develop custom workflows/RPAs based on customers’ requirements

· Troubleshoot and resolve integration issues, ensuring the stability and reliability of integrated systems

· Triage any technical issues reported by customers and work with Engineering toward the resolutions

· Collaborate with cross-functional teams to gather requirements and provide technical guidance on integration solutions

· Experience with IT, IT Automation, and Technical Support systems is a big plus.

· Deep knowledge of Customer Success KPIs, flows, activities, and routines, managing large and complex accounts.





· Proficiency in integration technologies such as SSO, REST APIs, Web Services and Software integrations.

· Scripting experience required in (anyone) JavaScript, Java or Python.

· Good familiarity with AI/ML and related technologies.

· A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment

· Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment

· Excellent communication skills and the ability to work eAectively in a cooperative team environment.

· Bachelor’s or higher degree in computer science, engineering, or related technical field

📌 Workflow Automation Developer (India)
🏢 Pomeroy
📍 India