Greetings from Infosys BPM Ltd., We are hiring for Walkin Drive for Merchant Disputes & Chargeback (International) Domain for Bangalore. Please walk-in for the interview on 8th August 2026 in Bangalore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume *** Senior Process Executive- 1Yr to 2Yrs experience:

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-247500 Process Specialist- 2Yr to 4Yrs experience:

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-249267 Interview Details:

Interview Date: 8th August 2026

Interview Time: 10:00 AM to 12:30 PM IST ONLY Interview Venue:

Bangalore :: E-City Phase 2:: Infosys Limited, No. 40/P-41/P, Gate#: 1, Electronic City Phase-2, Industrial Area, Konappana Agrahara, Bangalore- 560100.

Landmark: In Between Sunik Industries and Tejas Networks. Please find below for your reference:

Job Location: Bengaluru

Qualification: Any Graduate (Full Time)

Experience: 1- 4 Years

Notice Period: Immediate Joiners to 15 days

Shift: Flexible to work with any shift

Work From Office is mandatory

Job Level: 2A/ 3A

Designation: Senior Process Executive/ Process Specialist Note:

Only candidates with experience in International Merchant Card Disputes and Chargebacks will be considered.

FOR 2A: Role Summary:

Own end-to-end merchant dispute handling across Visa, Mastercard, American Express, and Discover, including chargeback, representment, pre-arbitration, and arbitration. Maximize recovery, ensure rule compliance, and deliver a solid merchant experience under network SLAs.

Key Responsibilities: A. Dispute & Chargeback Lifecycle:

Triage disputes (including retrievals/RFIs), validate reason codes, and decide action (accept/represent/pre-arb/arb).

Prepare and file Compelling Evidence (CE) for representments within network/processor SLAs.

Lead pre-arbitration negotiations; prepare arbitration submissions with accurate documentation and explicit arguments.

Track outcomes, escalate edge cases, reduce cycle times, and improve win/recovery rates. B. Evidence & Documentation:

Collect and package CE: transaction logs, AVS/CVV/3DS data, device/IP signals, delivery proof, customer communications, screenshots, T&Cs;/cancellation policies,



refund records, support transcripts.

Maintain reason-code libraries and SOPs aligned to Visa Claims Resolution (VCR) and Mastercard Dispute Resolution (MDR); ensure documentation is audit-ready. C. Merchant & Stakeholder Communication:

Liaise with merchants, Customer Support, Risk, Finance, acquirers/processors, and external partners to gather data and resolve disputes promptly.

Educate merchants on prevention (billing descriptors/testing, receipt design, refund policies, shipping/signature confirmation, post-purchase communications). D. Compliance & Controls:

Adhere to Visa/Mastercard/Amex/Discover rules and acquirer/processor guidelines; ensure evidence integrity and privacy compliance.

Support monitoring programs (e.g., Visa VDMP/VFMP; Mastercard ECP) by supplying accurate dispute/fraud metrics. E. Reporting & Continuous Improvement:

Track KPIs: representment win rate, recovery dollars, TAT/cycle time, pre-arb avoidance, write-off reduction, dispute ratio health.

Identify root causes and drive prevention playbooks (descriptor hygiene, friendly-fraud defenses, SCA/3DS optimization, logistics/signature policies).

Contribute to automation/templates and quality reviews to enable First-Time-Right submissions.

Required

Qualifications

1 to 2 years in merchant disputes & chargebacks across Visa, Mastercard, Amex, Discover.

Practical exposure to VCR/MDR workflows and phases (chargeback representment pre-arb arbitration).

Experience drafting reason-code-specific narratives and assembling CE.

Hands-on with VROL, Mastercom/Claims Manager, Amex/Discover portals; CRM/ticketing tools.

Strong analytical and written skills; ability to interpret payment data/logs to build a defensible case.

High ownership, urgency, and resilience under tight deadlines; willingness to work US hours onsite (no hybrid/remote).

Preferred

Qualifications

Experience with acquirers/PSPs (e.g., Fiserv/First Data, Worldpay/FIS, TSYS, Adyen, Stripe) and tools like Ethoca/Verifi Order Insight.





Knowledge of chargeback prevention best practices.

Intermediate Excel/Sheets; basic SQL/BI a plus.

Exposure to merchant education/training on prevention.

Bachelors degree in Business/Finance/Accounting/Commerce.

FOR 3A: Role Summary:

Serve as the domain expert for multi-brand dispute managementelevating win rates through evidence strategy, rule interpretation (VCR/MDR/Amex/Discover), and advanced escalationswhile coaching the floor and owning complex/high-value cases.

Key Responsibilities: A.

Complex Case

Leadership

Own high-value/complex disputes end-to-end; optimize representment narratives and CE per reason code.

Lead pre-arbitration strategies and arbitration submissions with precise arguments and artefacts. B. Rule Interpretation & Governance:

Interpret network rule changes; update SOPs/playbooks and roll out training/calibrations.

Partner with acquirers/processors on policy clarifications and case-level negotiations. C. Quality & Enablement:

Review/approve critical submissions to ensure First-Time-Right quality; reduce rework/defects.

Coach Agents; certify new hires for production; drive template/snippet/evidence-checklist improvements. D. Prevention & Analytics:

Identify friendly-fraud patterns and systemic gaps; recommend prevention (descriptor hygiene, refund/return design, SCA/3DS).

Collaborate with Analytics/Automation to scale insights and reduce manual workload.

Required

Qualifications

Deep knowledge of VCR/MDR, Amex & Discover procedures; strong case-law style writing.

Hands-on with VROL, Mastercom, Amex/Discover portals; CRM; intermediate Excel; SQL/BI preferred.

Proven track record improving win rates and reducing pre-arb volumes. Documents to Carry:

Carry a printout your updated resume.

Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).

All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Mandatory to carry:

Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy. Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

Original Government ID card is must for Security Clearance Thanks & Regards,

Infosys Recruitment Team

📌 Walkin Drive For Merchant Disputes & Chargeback on 8th August at BLR (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru