Role & responsibilities

1. Training Design and Delivery

- Develop and deliver comprehensive training modules for new hires, focusing on:

- Insurance policies

- Claims handling processes

- Policy administration
- Chat/voice process workflows and tools.
- Conduct periodic refresher training sessions to ensure ongoing skill enhancement and compliance with updated policies.

2. Onboarding and Process Familiarization

- Lead the onboarding process for new team members, ensuring they have a thorough understanding of the process, tools, and service expectations.
- Facilitate hands-on training sessions to familiarize current hires with CRM systems, chat tools, and process documentation.

3. Performance Coaching and Feedback

- Collaborate with the Team Leader to identify skill gaps and deliver targeted coaching to improve individual and team performance.
- Provide constructive feedback to trainees, fostering a growth mindset and continuous improvement.
- Conduct one-on-one and group coaching sessions to address specific challenges or performance bottlenecks.

4. Training Effectiveness and Reporting

- Assess the effectiveness of training programs through post-training evaluations, feedback surveys, and performance metrics.




- Analyse data to identify trends and areas of improvement in training delivery and content.
- Prepare and present training reports to stakeholders, highlighting successes and actionable insights.

5. Compliance and Quality Assurance

- Ensure all training content aligns with regulatory requirements and organizational policies.
- Maintain comprehensive documentation of training materials, schedules, and attendance records.
- Promote adherence to quality standards in all aspects of the process.

Preferred candidate profile We are seeking a dedicated and skilled Trainer with expertise in home & motor insurance processes to design and deliver training programs that empower teams to achieve operational excellence. The Trainer will play a critical role in equipping associates, senior associates, and lead associates with the knowledge, skills, and tools necessary to excel in chat/voice back office operations.

The ideal candidate will have in-depth domain expertise and a passion for coaching, ensuring that every team member is well-prepared to deliver outstanding customer service and meet performance goals.

📌 Walk-in || Trainer US UK Home & Motor Insurance (Bengaluru)
🏢 ResultsCX
📍 Bengaluru