Customer Care Executive (CCE) - Gold Loan Division

Roles & responsibilities

- Handle walk-in customers and assist them with gold loan products.
- Explain loan terms, interest rates, and repayment procedures to customers.
- Perform KYC verification and ensure proper documentation.
- Maintain solid follow-up with customers for loan renewals and repayments.
- Manage customer queries, complaints, and service requests efficiently.
- Support branch operations including vault management (as needed).
- Coordinate with the sales team for lead conversion and customer engagement.
- Actively cross-sell health insurance and business loan products to eligible customers.
- Achieve assigned sales targets for third-party products as per company norms.
- Ensure accurate data entry and reporting of cross-sell activities.

Gold Appraiser (GA)

Roles and Responsibilities:

- Assess and evaluate the purity and weight of gold ornaments/jewelry for pledging.




- Provide accurate valuation as per company guidelines and current market rates.
- Maintain proper documentation and system entries for appraised items.
- Handle pledged gold securely and ensure proper storage in the branch vault.
- Assist in loan processing and ensure compliance with internal policies.
- Support in gold auctions, loan closure, and coordination with credit operations.
- Promote and sell health insurance and business loans to interested customers.
- Achieve monthly cross-sell targets alongside core appraisal duties.
- Contribute to overall branch performance and customer satisfaction.

Preferred candidate profile: Customer Care Executive: candidates with 0-1 Yr experience in Sales or Marketing.

Gold Appraiser : Minimum 1 year of experience in Gold Checking & Sales, preferably from BFSI Sector.

Contact Details

HR Vaishnavi - (phone hidden)

📌 Walk-in Drive: Surat || 01st Aug
🏢 IIFL Finance
📍 Surat