Requirement 1: Technical Support Advisor (Experienced)
CTC: Up to 6.5 LPA
Shift: US Shift
Joining: Immediate Joiners Only
Eligibility
- Minimum 1 year of experience in International Voice Technical Support
- Excellent communication skills
- Robust technical troubleshooting expertise
- Good knowledge of
- Windows Operating System
- Microsoft Applications
- Networking Basics
- Remote Troubleshooting
Roles & Responsibilities
- Provide technical support for software and digital products.
- Troubleshoot issues related to installation, activation, licensing, subscriptions, and software updates.
- Diagnose and resolve Windows OS and application-related issues.
- Assist customers with account setup and configuration.
- Guide customers through step-by-step troubleshooting.
- Escalate complex technical issues to the appropriate support teams.
- Meet quality standards and SLA targets while delivering an excellent customer experience.
Requirement 2: Technical Support Advisor (Freshers) CTC: Up to 4 LPA
Shift: US Shift
Joining: Immediate Joiners Only
Eligibility
- Freshers with excellent communication skills
- Basic knowledge of macOS, Apple devices, and troubleshooting
- Passion for technical support and customer service
- Willingness to work in US shifts
Roles & Responsibilities
- Assist Mac users in troubleshooting hardware and software-related issues.
- Support customers with macOS configuration, account setup, and application troubleshooting.
- Resolve issues related to software installation, updates, and system settings.
- Guide users through step-by-step troubleshooting over voice.
- Document customer interactions and resolutions accurately.
- Escalate complex technical issues to higher-level support teams.
- Ensure high customer satisfaction while adhering to quality and SLA standards.
Location: Bengaluru Call & Book Your Interview Today!