- Confident communication over the phone and via email
- Handling escalation and follow up to ensure resolution.
- Quick learner and open to feedback
- An ability to priorities and manage a heavy workload and under pressure of tight deadlines
- Need to be a positive team player.
- Follow up with assigned customers on invoice related issues
- Manage invoice aging
- Research and resolve customer disputes
- Outbound customer calls - Contact customers for payment status
- Follow up for billing related issues until it gets resolved and payment has been processed.
- Monitor Invoice Aging, work accordingly
- Research and resolve payment related disputes
- Achieve client given target