- Answer inbound calls and make outbound calls to customers

- Answer customer queries through chat or through emails

- Identify and assess customers' needs to achieve satisfaction

- Research required information using available resources to provide solution to customer

- Ensure correct resolution is being provided to customer

- Exhibit customer service skills by logically and timely closure of queries

- Update portal / CRM with customer query and solution provided and details of conversation

- Ensure customer expectations are met or, where possible, exceeded

- Meet or exceed project goals

- Adaptable to accommodate project delivery pertaining to timings and schedules

- Enhancing knowledge through internal training as per domain requirements





- Adherence to process requirements and produce necessary reports as per project requirement

Required Skills:

- Candidates with International Voice Process are only eligible.

- Excellent Verbal and written communication skills.

- 6 Months - 5 Years of experience in international voice is mandatory

- Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation.

- 5 days working (Mon - Fri)

- Candidate should be interested to work from Chennai Office (Nungambakkam)

- One Way cab (Drop) Facility will be provided for female candidates only

📌 Walk-in || Customer Service (Contract role For 9 Months) (Chennai)
🏢 IRIS KPO Resourcing
📍 Chennai