Set a skilled and welcoming tone for the organization, ensuring a positive impression.

- Receiving visitors at the front desk by greeting, welcoming, directing and provide information appropriately.
- Attend all inquiries received through telephone, walk-ins, web, stores, examination Centre and other communication channels with professionalism and accuracy.
- Create and proactively follow up with potential opportunities to help them complete their enrolment process.
- Record all customer inquiries in the CRM, ensuring efficient tracking and progress of deals.
- Understand requirements, provide accurate detailed information about available courses, and guide them onto completing their enrolment process.
- Ensure that the reception area is tidy and presentable, with all necessary stationery and material.




- Working closely with Senior Counsellor, educators, Student and Parents with planning and carrying out school-related programs and events.
- Act as the first point of contact for resolving teacher and student grievances, ensuring smooth operations and maintaining satisfaction. Follow escalation matrix to resolve the grievances at the earliest.
- Achieve all Revenue and Sales Targets.
- Help shape and uphold the vision of the school.
- Updating the management on a monthly basis about the progress.
- Responsible for sharing all reports related to student enrolments, fee payments, Course information and

Instrument purchase.

📌 Walk-in || Counsellor (Chennai)
🏢 Prerna Associate
📍 Chennai