Employment Type: Permanent

Work Mode: Work from Office

Office Location:

Tech Mahindra Ltd., Pranava One Building, 5th Floor, Beside Erramanzil Metro Station

Map: https://maps.app.goo.gl/NvcdXpggjuGhb4e58

Job Responsibilities

- Handle customer calls professionally with excellent communication skills.
- Communicate fluently in English and Hindi/Telugu/Any Additional Language
- Maintain an exceptional phone etiquette and customer-centric approach.
- Deliver outstanding interpersonal and communication skills while resolving customer queries.
- Adhere to login and break schedules with punctuality.
- Stay updated with process knowledge, policy changes, and daily updates.
- Meet productivity and quality standards consistently.

Shift Details
- Total Login Hours: 10 hours 30 minutes
- Production Hours: 9 hours 30 minutes
- Male Employees: 24/7 rotational shifts Last Window 11:00 PM
- Female Employees: Rotational day shifts

Eligibility Criteria

- Any Graduate can apply.
- Minimum 6 Months of experience required.




- Strong verbal communication skills in English + Hindi/Telugu.

Working Schedule

- 5 working days per week (after training)
- 2 rotational weekly offs

Role & Band Details

- 0-2 years of experience in banking process or related field (voice process).
- Excellent communication skills in English language (written & spoken) with proficiency in Hindi speaking.
- Robust understanding of BPO processes, voice support operations, and customer handling techniques.
- Ability to work on rotational shifts including night shifts as per business requirements.

Selection Process

- HR Screening
- Operations Round
- Communication Assessment
- Final Selection

SPOC Details

Kamant Srivani

[email protected]

(phone hidden)

Apply Now Tech Mahindra Customer Support Process (English + Hindi/Telugu or Any Additional Language

📌 Walk-in || Banking Process For Customer Support (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad