Strategic Leadership Define and execute the implementation strategy aligning it with overall business objectives and ensuring high customer satisfaction Peer Partnership Build strong peer partnerships across the leadership team to champion a unified vision and accelerate organizational performance Team Management Development Lead mentor and grow a high-performing implementation services team fostering a culture of excellence continuous improvement and customer-centricity Service Delivery Excellence Ensure the consistent delivery of world-class implementations for UKG HCM and WFM SaaS products meeting or exceeding our key performance indicators KPIs while delivering high customer satisfaction Customer Success Growth Design and implement customer success programs while cultivating strong relationships with key customers ensuring satisfaction and long-term retention Process Improvement Identify and implement improvements in implementation methodology processes tools and technologies to enhance efficiency quality and customer experience Cross-functional Collaboration Partner closely with Product Management Engineering Sales and Support teams to ensure a cohesive customer journey and drive successful product adoption and retention Operational Excellence Oversee the full lifecycle of Professional Services implementation enablement support transitions and consulting Streamline service delivery processes using industry best practices Resource Optimization Efficiently leverage internal team capabilities to scale implementation operations and optimize cost-effectiveness Manage budgets and ensure high productive utilization Governance Compliance Ensure that the implementation services in India adhere to all relevant corporate policies and regional compliance requirements This includes data security privacy policies when handling customer data and alignment with regional labor laws Proactively address risks and implement controls to safeguard operational continuity and data integrity Bachelor s degree in Computer Science Information Technology Business Administration or a related field Master s degree preferred 15 years of leadership experience in Software Delivery in SaaS and enterprise services Understanding of Human Capital Management HCM and Workforce Management WFM solutions prior experience with UKG products is a plus In-depth experience in fast tracking expansion of Services teams in India or similar markets using Global Capability Centers GCC and or Build-Operate-Transfer BOT models Proven success with collaborating with and nurturing relationships with organizations based in the United States Exceptional leadership communication and interpersonal skills with the ability to influence and inspire teams Experience with customer-centric business models and service excellence Solid analytical and problem-solving abilities with a data-driven approach to decision-making Ability to thrive in a quick-paced dynamic and evolving environment Innovative mindset with a track record of entrepreneurial thinking High level of cultural awareness and competence since this role involves working with teams and customers across North America EMEA and APAC Ability to travel between Noida and Pune work flexibility across time zones and travel internationally

📌 Vp, Implementation Services (Pune)
🏢 Ultimate Kronos Group
📍 Pune