- Supporting customers on ENC and Publications issues on our FOS and ECDIS systems.
- Troubleshooting issue on ENC and ECDIS support .
- Case registration and allocation in CRM.
- Verify and/or provide customers license for voyage data/information upon request - Provide sales team with assistance in quotations upon request.
- Troubleshooting with customers on issue related to Voyage Data and software
- Organize and aggregate voyage data before releasing it to Customers
- Provide weekly digital data updates and current editions upon vessel request
- Informing the Sales coordinator upon receiving new information or any change requested by the customer
- Route optimization and verification of fair usage policy for charts and publication requests for vessels under Flat Fee contacts




- Follow Quality Management system requirements must comply with all the requirements of all internal regulatory documents of the company.
- Receive incoming calls from customers/end-users for support .

Education & Experience :

- Any graduate with minimum 2 years of relevant experience
- Experience in customer support/service coordination is a must
- Experience in working ADMIRALTY distributor as ENC and Publication support will be preferred.

General skills:

Communication skills

- Problem solving & decision-making skills
- Presentation skills
- Professional skills
- Report writing and analysing skills
- Teamwork skills
- Workplace ICT equipment & applications

📌 Voyage Data Coordinator (Mumbai)
🏢 Wärtsilä
📍 Mumbai