- Handle inbound and outbound customer calls professionally.
- Provide accurate information and resolve customer queries effectively.
- Maintain a high level of customer satisfaction through quality service.
- Follow communication scripts and guidelines for efficient interaction.
- Document customer interactions and update records in the system.
- Escalate complex issues to the appropriate department when necessary.
- Meet daily, weekly, and monthly call targets and quality benchmarks.
- Adhere to company policies and maintain call etiquette.
Required Skills & Qualifications:
- High school diploma or bachelor's degree (preferred).
- Previous experience in a voice process role is an advantage.
- Excellent verbal communication and active listening skills.
- Fluency in English (additional languages are a plus).
- Ability to handle pressure and work in a fast-paced setting.
- Basic computer knowledge and familiarity with CRM tools.
- Willingness to work in rotational shifts if required.