Voice Process Executive Professional Voice Handling Experience/: 0 to 3 yrs Salary/: Based on Company Norms Education/: Any Basic Degree Location/: In And Around Chennai Your Duties/: Real/-Time Interaction Execution/: Professionally handle incoming and outgoing phone call streams, presenting product features, responding to service inquiries, and resolving technical issues. First/-Contact Resolution Delivery/: During a live conversation, identify customer complaints, billing problems, or account service bottlenecks and offer exact answers to reduce the number of return calls.

Active InquiryEscalation/: Separate complicated account questions or technical issues that cannot be resolved at the frontline level and send them to backend technical cells in a seamless manner with thorough case notes.

Live CRM CaseDocumentation/: Throughout the call, log comprehensive call notes, customer sentiment ratings, case dispositions,



and resolution actions inside corporate tracking platforms while maintaining strict data input discipline.

Service Level Agreement Compliance/: Regularly achieve or surpass target operational metrics, such as QA scorecard baselines, Customer Satisfaction Score, Average Handling Time, and Abandonment Rate restrictions.

Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: If applicable Current/Last Drawn Salary Monthly/Annual/: Notice Period/: We invite you to apply and explore this exciting opportunity Warm Regards, HR /- Maria

📌 Voice Process Executive Professional Voice Handling (Chennai)
🏢 GS Infotech
📍 Chennai