- Around 2 3 years of experience in Operations/Business/Service Delivery
- Adaptable working over weekends and for extended working hours
- Reporting to Exam Venue 3 hours before the exam start time.
- Open to work in 6 days a week work model with flexible weekly off.
Responsibilities:
- Monitoring and Managing Operational Activities of the Venue
- Drive Venue team to achieve assigned objectives as per timeline
- Review & ensure 100% preparedness of the venue for flawless delivery
- Review and ensure Policy Compliance
- Reviewing and reporting on daily Risk/ Issues/ Performance parameters/ pre-defined parameters
- Reviewing measures to achieve 100% process adherence
- Attending briefing sessions to take download on the compliance & project related information/ parameters, as per the schedule
- Resolve operational and other technical issues at the venue with guidance from concerned teams & stakeholders
- Maintain communication with all relevant teams on a regular basis prior to, during & post exam
- Manage the planning and delivery of effective, efficient, and sustainable operations as per requirement
- Ensure that delivery is in line with key performance indicators, security policies, governance requirements and customer expectations
- Monitor, support and guide team members on ground to ensure compliance with all requirements
- Manage risk for all of the services at the venue on an on-going basis, giving early insight into any issues & the actions being taken to mitigate the risk/ issues. Ensure that all service delivery is within and compliant with relevant regulatory frameworks and contract requirements.