Network & Infrastructure Engineer

Position: Network & Infrastructure Engineer

Department: Project Execution

Experience: 1–2 Years

Qualification: B.E. / B.Tech in Electronics, Electronics & Communication (ECE), Electrical, or a related field. Networking certifications or pursuing (CCNA, MikroTik, Ubiquiti, etc.) will be an added advantage. Job Summary

We are looking for a proactive Network & Infrastructure Engineer to manage and maintain the organization's IT and networking infrastructure. The ideal candidate should have hands-on knowledge of networking devices, NAS, and office IT infrastructure, along with solid troubleshooting and analytical skills. The role also serves as the centralized networking escalation point for the in-office Technical Support team — handling complex, large-site networking issues raised by partners that the Support team is unable to resolve on a standard call — and ensures the availability and management of technical inventory.

Key Responsibilities

- Network & IT Infrastructure
- Configure, maintain, and troubleshoot office network infrastructure, including routers, switches, Wi-Fi access points, and internet connectivity.
- Set up and maintain NAS devices, local servers, and other office IT infrastructure.
- Monitor network performance and ensure stable, secure, and reliable connectivity across the organization.
- Maintain network documentation, IP addressing records, and infrastructure configurations.
- Coordinate with internet service providers and external vendors for network-related requirements and issue resolution.

2.

Technical Escalation

Support

- Act as the centralized networking escalation point for the in-office Technical Support team when a partner's site-networking issue cannot be resolved on a standard support call.




- Diagnose and resolve complex networking and connectivity issues at partner sites — typically larger or multi-node deployments involving routing, switching, VLANs, or Wi-Fi coverage/interference problems.
- Support the Technical Support team directly in most cases — reviewing logs, network topology, or remote diagnostics they've already gathered — and speak with the partner directly only when the issue needs deeper technical back-and-forth.
- Visit partner sites only when the issue cannot be resolved remotely, based on defined site-complexity criteria (e.g. node count, floor count, or repeated failed remote attempts).
- Perform root cause analysis for recurring escalations and recommend corrective actions.
- Document technical findings and contribute to the internal knowledge base and SOPs used by the Technical Support team, so recurring issues get resolved at the first level over time.
- IT Inventory Management
- Manage inventory of networking equipment, IT hardware, testing devices, and technical accessories.
- Track inward and outward movement, repairs, replacements, and asset allocation.
- Maintain accurate inventory records and ensure availability of required equipment for internal teams.
- Coordinate with the Procurement team for hardware purchases, replacements, and stock replenishment.

Required

Skills

- Strong understanding of TCP/IP networking fundamentals.
- Hands-on experience with routers, managed switches, Wi-Fi access points, and PoE networking.




- Knowledge of IP Addressing, DHCP, DNS, VLAN, and basic network security.
- Basic knowledge of NAS, local server setup, and shared storage solutions.
- Familiarity with networking diagnostic tools such as Ping, Traceroute, IP Scanner, and Wi-Fi Analyzer.
- Basic understanding of IoT devices and smart home networking concepts.
- Ability to work effectively with the in-office Technical Support team as a second-level technical resource — reviewing their diagnostics and guiding resolution, rather than always working the issue solo.
- Strong analytical and troubleshooting skills.
- Good verbal and written communication skills.
- Willingness to travel occasionally for critical on-site technical support.

Preferred

Skills

- Experience with networking brands such as Ubiquiti, TP-Link Omada, MikroTik, D-Link, Cisco, or similar.
- Exposure to networking in smart home/IoT deployments (multi-AP mesh, VLAN segregation for automation traffic, PoE budget planning).
- Basic understanding of networking protocols such as MQTT, Thread, Zigbee, or BLE.
- CCNA or equivalent networking certification is an added advantage. Key Competencies
- Logical troubleshooting and problem-solving
- Ownership and accountability
- Strong analytical thinking
- Effective communication and coordination
- Documentation and process orientation
- Team collaboration
- Continuous learning mindset Key Performance Indicators (KPIs)
- Office network uptime and reliability.
- Timely resolution of networking infrastructure issues.
- Accuracy and maintenance of IT inventory records.
- Resolution time for networking-related escalated cases.
- Availability and readiness of IT and networking assets.
- Quality of technical documentation and SOP adherence.

📌 Vadodara, Gujarat - Network Infrastructure Engineer
🏢 Smart Node
📍 Vadodara