US Technical Support Executive - Aviation Hardware & AvionicsJob Code: US Technical Support Executive - Aviation Hardware & Avionics

Job Type: US Technical Support Executive - Aviation Hardware & Avionics

Category: IT: Software

Locations: Kochi

Summary We are seeking a highly articulate and technically adept US Technical Support Executive to serve as the primary point of contact for light aircraft pilots, aircraft owners, home builders, and mechanics across North America. In this role, you will provide pre-sales consultations and hands-on technical post-sales support (installation, configuration, and troubleshooting) for innovative General Aviation (GA) cockpit safety systems-including Angle of Attack (AOA) indicators, voice annunciators, and Radar/Lidar height sensors, etc.

Key Responsibilities:Pre-Sales Support &

• Customer Engagement

- Omnichannel Inbound Support: Serve as the primary point of contact for customer inquiries via phone, email, and live chat.
- Product &

• Aircraft Compatibility Guidance:

Educate prospective buyers, aircraft owners, and homebuilders on product capabilities, integration with existing cockpit avionics, and system benefits.
- Solution Recommendation: Guide customers in choosing the ideal product configurations, sensors, and installation accessories tailored to their specific aircraft make and model.

Technical Post-Sales &

• Installation Support

- Installation &

• Wiring Guidance:

Provide step-by-step guidance to pilots and aircraft mechanics on product installation, hardware wiring, power/grounding, and audio intercom integration.
- System Configuration &

• Calibration:

Assist customers with initial setup, sensor calibration routines, firmware updates, and setting threshold alerts.
- Hardware &

• Audio Troubleshooting:

Troubleshoot technical issues involving hardware connections, signal interference, and audio output levels over phone, email, and remote diagnostic tools.





Support Operations &

• Quality Control

- CRM &

• Case Management:

Maintain detailed, accurate logs of all customer interactions, support tickets, and troubleshooting steps within the CRM/helpdesk platform.
- Follow-Up &

• CSAT:

Proactively follow up with customers to verify successful installation, complete issue resolution, and ensure high overall satisfaction.
- Feedback &

• Product Engineering Loop:

Document customer feedback, identify recurring technical inquiries or hardware trends, and share structured insights with internal engineering teams to drive continuous product improvement.

Skills &

• Qualifications:

- Education: Bachelor's Degree or Diploma in Engineering (Electronics &

• Communication, Electrical &

• Electronics, Aeronautical, Mechanical) or Aircraft Maintenance Engineering (AME).

- Communication Skills: Exceptional verbal and written English communication skills with a clear, neutral, and highly professional delivery suitable for interacting with US clients.
- Technical Aptitude: Solid ability to read and interpret hardware installation guides, wiring schematics, and technical manuals with a structured approach to logical troubleshooting.
- Customer Service Orientation: Strong problem-solving mindset, patience, empathy, and a dedication to delivering exceptional customer experiences.
- Shift Availability: Willingness and ability to work permanent night shifts aligned with US business hours.

Preferred / Added Advantage:

- Industry Knowledge: Basic familiarity with aircraft systems, General Aviation (GA), avionics, or sensor/wiring systems.
- Relevant Experience: Prior experience in technical support, hardware/IoT helpdesk, or US voice customer operations.
- Tool Familiarity: Hands-on experience with ticketing and CRM platforms.

Feel free to contact us for any further clarification in this regard.

Contact Recruitment Division

- PH: 91-(phone hidden), 91-(phone hidden)
- Mail: [email protected]

📌 US TECHNICAL SUPPORT EXECUTIVE - AVIATION HARDWARE & AVIONICS (India)
🏢 Spectrum Softtech Solutions
📍 India