Role & responsibilities

- Review and process delinquency & bankruptcy notifications requests

- Validate foreclosure triggers and investor timelines

- Validate case type (Chapter 7 / 13) and borrower status

- Handle complex cases and exceptions

- Perform data validation and exception handling

- Provide on-the-floor support and mentoring other team members

- Meet daily productivity and quality targets

- Ensure team adherence to SLA and process guidelines as well as US banking compliance standards

- Communicate discrepancies or process deviations timely

- Act as the first point of contact for escalations

- Collaborate with Training and Quality teams to improve process accuracy

Preferred candidate profile

- Graduates (any stream)

- Robust attention to detail and good typing speed (2530 WPM

- Excellent analytical and reporting skills

- Basic MS Office skills

- Willingness to work in US shifts

- Good comprehension and communication in English

📌 US Banking Operation Analyst (Noida)
🏢 NLB Services
📍 Noida