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Role: IT System Engineer

Location: Andheri East, Mumbai

Job Responsibilities:

- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the

Skills & Requirements:

- Any graduation + Hardware & Networking Certification




- Installation & Troubleshooting of Operating systems like Windows, Max & Productivity software
- Computer hardware troubleshooting
- Basic understanding of computer networks and configuration, addressing (Static & Agile) and

DNS configuration

- Working knowledge of:

➢ Computer hardware

➢ BIOS operations & BIOS upgrades

➢ Google Apps, Office 365, Email clients like Outlook, Thunderbird etc

➢ Active Directory & domains

➢ Anti-virus software, encryption software

- Read & Speak English & Hindi, with communication skills to respond to end users
- Polite & courteous towards fellow team members and end users

📌 Urgent opening for the post of IT Helpdesk ( IT System Engineer) (Mumbai)
🏢 Kaapro Management Solutions
📍 Mumbai