The B2B Operations Lead will be responsible for establishing and managing business partnerships, optimizing operational processes, and building scalable systems to strengthen institutional engagement. This role requires a balance of strategic planning and hands-on execution, with close cross-functional collaboration to ensure the success of

B2B initiatives within the startup.

Key Responsibilities

Partner & Client Management

● Identify, onboard, and nurture institutional and B2B clients.

● Manage the complete partner lifecycle—from lead generation and onboarding to service delivery and closure.

● Develop long-term engagement models to enhance partner retention and satisfaction.

Operational Development

● Design and implement B2B processes, workflows, SOPs, trackers, and internal documentation.

● Set up and manage CRM/lead tracking systems (manual or automated).

● Collaborate with technology, support, and admissions teams to ensure timely partner deliverables.

Reporting & Metrics

● Track and analyze KPIs such as partner success rate, closures, feedback, and revenue contribution.

● Prepare and share weekly dashboards with leadership, highlighting growth trends and operational gaps.

● Support data audits, compliance, and documentation accuracy.

Process Innovation





● Identify opportunities for automation to minimize manual effort.

● Recommend and implement process improvements to enhance turnaround time and client communications.

Qualifications

● Graduate degree (BBA/B.Com required); MBA preferred.

● 3–6 years of experience in B2B Operations, Institutional Sales, or Partnership

Management.

● Previous startup or education services sector experience is highly desirable.

Skills Required

● Solid communication, negotiation, and client relationship management skills.

● Proficiency in Excel, Google Sheets, CRM tools, and report generation.

● Excellent time management, multitasking, and coordination abilities.

● Problem-solving mindset with the ability to thrive in fast-paced, unstructured environments.

Key Performance Indicators (KPIs)

● Number of active partners onboarded per month.

● Percentage of partner queries resolved within defined TAT.

● Accuracy of documentation and audit readiness.

● Partner satisfaction and feedback ratings.

● Revenue generated through B2B channels.

Job Type: Full-time

Pay: ₹36,236.32 - ₹47,767.81 per month

Benefits

- Leave encashment
- Paid sick time

Language:
- English (Required)

Location:
- Noida Sector 16, Noida, Uttar Pradesh (Required)

Work Location: In person

📌 University Coordinator (Sector 16)
🏢 Management u0026 Information Technology University, Sikkim
📍 Sector 16