Role: L2 UCCE Engineer

Experience: 4+ Years

Notice period: Not more than 2 month

JD

- Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

- Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.

- MACD creation knowledge in Cisco UCCE &
- IPT platforms.

- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.

- Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.

- Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools

- Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.

- Should be ready to work in 24/7 business support setting

- Should be having experience on Cisco Voice platform.

- Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

- Should have strong verbal & written communication skills

- Work &





- Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems &
- OEMs for incident resolution.

- Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.

- Act as a point of contact for all service delivery issues/ pending work/ escalations

- Provide team support and process improvements through individual contributions

- Maintain and Update Knowledge Base and documentation &

- Initiate and implement processes improvements.

- Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.

- UCCE or PCCE Email &

- Voice communication skills & teamwork. Power point presenation/preparation and should be positive in excel related Analytics.

📌 UCCE Engineer (Chennai)
🏢 Servion
📍 Chennai