Role & responsibilities

Experience

812 years of experience in corporate travel management, with expertise in domestic and international ticketing, visa processing, hotel bookings, and travel coordination. Experience in a manufacturing organization or Travel Management Company (TMC) is preferred.

Qualification

- Graduate in any discipline.
- Degree/Diploma in Travel & Tourism or Hospitality is preferred.
- IATA/UFTAA certification will be an added advantage.

Job Purpose To manage end-to-end corporate travel operations by ensuring timely, cost-effective, and seamless travel arrangements for employees and senior management. The role is primarily responsible for airline ticketing, visa and passport processing, hotel bookings, travel itinerary preparation, and coordination of all travel-related services while ensuring compliance with company policies.

Key Responsibilities

1. Airline Ticketing

- Manage end-to-end domestic and international air ticket bookings.
- Issue, reissue, modify, cancel, and refund airline tickets.
- Identify the most economical and efficient travel options while meeting business requirements.
- Handle urgent and last-minute travel requests with quick turnaround.
- Coordinate with airlines and travel partners to resolve travel-related issues.

1. Visa & Passport Processing

- Manage end-to-end business visa applications for domestic and international travel.
- Coordinate with embassies, consulates, visa facilitation agencies, and travel consultants.
- Prepare and verify all supporting documents, including invitation letters, employment letters, and travel documentation.
- Process passport issuance, renewal, and documentation.
- Maintain records of passport validity, visa expiry dates, and travel documents.

1.



Hotel Bookings & Ground Transportation

- Arrange hotel accommodations based on company travel policy and employee requirements.
- Coordinate airport transfers, local transportation, rental vehicles, and chauffeur services where applicable.
- Ensure cost-effective hotel reservations through negotiated corporate rates.
- Manage booking modifications and cancellations as required.

1. Travel Itinerary Management

- Prepare comprehensive travel itineraries covering flight schedules, hotel confirmations, local transportation, meeting schedules, and emergency contact details.
- Share travel plans with employees and stakeholders well in advance.
- Provide real-time support for itinerary changes due to flight delays, cancellations, or business exigencies.
- Ensure travelers receive all necessary travel documents before departure.

1. Vendor Management

- Coordinate with travel agencies, airlines, hotels, visa consultants, and transport vendors.
- Negotiate competitive commercial rates and monitor vendor performance.
- Ensure adherence to agreed service levels (SLAs).

1. MIS & Documentation

- Maintain records of ticketing, hotel bookings, visa applications, travel expenses, and travel history.
- Generate monthly MIS reports covering:

- Air ticket bookings

- Hotel bookings

- Visa status

- Travel expenditure

- Cost optimization

- Vendor performance




- Verify travel invoices and coordinate with Finance for timely payment processing.

1. Compliance & Travel Support

- Ensure compliance with the company's travel policy and approval process.
- Stay updated on airline regulations, immigration requirements, and visa policies.
- Arrange travel insurance and foreign exchange wherever applicable.
- Provide 247 support for emergency travel situations, including flight disruptions and last-minute travel changes.

Key Skills
- Strong expertise in domestic and international airline ticketing.
- Extensive knowledge of visa processing, passport documentation, and immigration procedures.
- Experience in hotel reservations and travel itinerary planning.
- Hands-on experience with Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Travelport.
- Strong knowledge of corporate travel policies and vendor management.
- Excellent communication, coordination, and customer service skills.
- Robust negotiation and problem-solving abilities.
- High attention to detail and documentation accuracy.
- Proficiency in Microsoft Office and ERP systems (SAP knowledge preferred).

Key Performance Indicators (KPIs)
- Turnaround time for ticket issuance.
- Visa processing turnaround time.
- Accuracy of travel bookings and documentation.
- Hotel booking efficiency and cost optimization.
- Quality and timeliness of travel itineraries.
- Employee satisfaction with travel support.
- Vendor SLA compliance.
- Travel budget adherence.
- Zero travel disruptions due to documentation or booking errors.

Preferred Industry
- Manufacturing
- Engineering
- Metals & Mining
- Corporate Travel Management Companies (TMCs)
- Airlines
- Hospitality & Travel Services

📌 Travel Desk Manager (Bengaluru)
🏢 Jindal Aluminium
📍 Bengaluru