Posting Description Job Code- 118303 Job Title- IND Manager GSM - Strat Ops Tran Solution Line- GSM-Transitions Position type- Full Time Work Location- Bengaluru Working style- Hybrid Sub ARL-6 1 Shift Time- 8AM to 5 PM 12PM to 9PM IST People Manager role No Required education and certifications critical for the role- Graduates Required years of experience - 10 years of BPO Industry experience in Operations or Transitions and minimum 3-4 years of work experience in Transitions AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon we shape decisions for the better to protect and enrich the lives of people around the world As an organization we are committed as one firm to our purpose united through trust as one inclusive diverse team and we are passionate about helping our colleagues and clients succeed GENERAL DESCRIPTION OF ROLE We are seeking a detailed oriented Manager for our transition team The individual will be responsible from initiation through deployment using principles of PMP DMAIC and or Aon s implementation methodologies for work transfer from a market function centre to an agreed Service Delivery Centre SDC or Centre of Excellence CoE or Third Party JOB RESPONSIBILITIES The colleague is responsible for Manage a transition from initiation through deployment using principles of PMP DMAIC and or Aon s implementation methodologies for work transfer from a market function centre to an agreed Service Delivery Centre SDC or Centre of Excellence CoE or Third Party Ensure effective transition to ongoing operations team adhering to timelines budget scope and per the business case Responsible to establish and present technical and economic feasibility for Offshoring Op Id Sol Id and making recommendations during strategic optimization initiatives Responsible for planning and delivery of all components of implementation work including implementation planning staffing project planning travel knowledge transfer strategy and execution hiring training and knowledge transfer plans SLA and metrics quality plan seating and technical infrastructure to plan financial and schedule and must ensure strong integration across domains as well as with supporting teams Contribute to process mapping exercises and documentation support First escalation point for project team members who need assistance Act as arbitrator for project team members Interfaces extensively with the client and onshore business unit project and leadership teams to facilitate overall integration and to build an effective partnership Build effective partnerships with business operations domain program office talent acquisition talent development human resources technology procurement finance real estate functional linkages Participates in the Account Team for the project along with the Account Executive IT SDM Business SDM and the Program Manager Works with the Program Manager and other members of the Account Team to provide progress updates to the client the project team Steering Committees and other interested parties One transitions manager may have to manage up-to 3 Offshoring Transition projects at a time There will typically be one transitions manager per new client implementation Responsible for ensuring that all project documentation accurately reflects the status of changes and outstanding issues - maintains master Risk log Update Transitions MIS databases with detail and status of projects for Clients BU MIS Steering Committees and other interested parties SKILLS COMPETENCIES REQUIRED Virtual work experience Prior experience of visiting and working at onshore client locations Prior experience of dealing with Leadership- managing their expectations and delivering to challenging deadlines Advanced skills in MS Office applications specifically Word Excel and PowerPoint Knowledge of e-mail scheduling software applications Proven experience in creating client ready business presentation Formal project management qualification - PMP or Prince 2 certification - would be beneficial Six sigma knowledge and training Green belt certification preferred - would be beneficial HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive advantages package we are proud to be an equal opportunity workforce At Aon we believe a diverse workforce is an innovative workforce Our agile inclusive environment allows colleagues to manage their wellbeing and work life balance while empowering you to be your authentic self Furthermore all colleagues enjoy two Global Wellbeing Days each year encouraging them to take time to focus on themselves We offer a variety of workstyle options through our Smart Working model but we also recognize that flexibility goes beyond just the place of work and we are all for it Our continuous learning culture inspires and equips colleagues to learn share and grow helping them achieve their fullest potential As a result Aon colleagues are more connected more relevant and more valued LI-SJ1

📌 Transitions Manager (Bengaluru)
🏢 Aon
📍 Bengaluru