About the Job

We are changing the way people think about customer service—and we need your help!

We're seeking a Training Facilitator to deliver training modules and run classes for our team members.

Are you a leader with a passion for helping people learn This role is responsible for delivering training materials to our team members using creative teaching techniques. We're looking for a performance-driven individual who is eager to innovate and explore new opportunities for curriculum development.

As a Training Facilitator, You Will:

- Provide training to new and existing employees
- Develop and deliver training plans and curriculum to classes of up to 25 people
- Use a variety of creative teaching techniques to enhance learning
- Administer knowledge assessments to measure training effectiveness
- Assist with quality assurance monitoring, feedback, and coaching
- Maintain up-to-date reporting on training progress, effectiveness, and improvement areas
- Stay informed of current client products and services
- Interact with partners to communicate training environments, outcomes, and development opportunities
- Manage and guide new Trainers and Training Facilitators




- Travel internationally as required

As a Training Facilitator, You Have:

- BS/BA in Education, Business Administration, or equivalent work experience (preferred)
- Knowledge of adult learning principles and the ability to apply them to training content
- 3+ years of previous contact center experience (preferred)
- Experience in customer service training
- Experience in coaching and mentoring individuals and teams
- Understanding of modern training methods and tools
- Familiarity with call center systems (ACD/IVR) and performance metrics
- Solid verbal and written communication and presentation skills
- Strong analytical and problem-solving skills
- Ability to build rapport with clients and team members at all levels
- Ability to multitask and perform effectively in a fast-paced environment
- Motivation and ability to develop employees through positive reinforcement
- Flexibility to adapt to change and innovation
- Proficiency in MS Office tools (Word, Excel, PowerPoint)
- Valid travel documents for international travel

📌 Training Facilitator (Secunderabad)
🏢 IntouchCX
📍 Secunderabad