31 Jul
|
TITANIUM CONSULTING
|
Kochi
31 Jul
TITANIUM CONSULTING
Kochi
Responsibilities:
- Monitor and evaluate agent performance to ensure adherence to quality standards in voice BPO processes.
- Conduct training sessions to improve process knowledge, communication, and customer handling skills.
- Provide feedback and coaching to agents based on quality assessments and performance reviews.
- Develop and maintain training materials, process documents, and quality guidelines.
- Collaborate with operations and management teams to identify gaps and implement improvement initiatives.
- Prepare quality reports and dashboards for management review.
- Ensure compliance with client-specific requirements and internal quality standards.
Experience: Minimum 1 year of experience as a Quality Analyst or Process Trainer in a voice BPO process
Qualification: Graduate (Any discipline)
📌 Trainer / Quality Analyst - BPO (Kochi)
🏢 TITANIUM CONSULTING
📍 Kochi