Program ManagerArea(s) of ResponsibilityKey ResponsibilitiesPresales Engagement

- Collaborate with sales teams to qualify opportunities and craft winning proposals.

- Bring consulting and solution driven approach to winning deals in the CX solution area.

- Drive discovery workshops to capture CX business objectives, pain points, and success metrics.

Solution Architecture & Design

- Define high-level and detailed solution blueprints spanning CRM, Commerce, ECM, and Portals.

- Rapidly prototype POCs and interactive demos showcasing solution value and extensibility.

- Tailor demos to client-specific scenarios using CX platform SDKs and low-code tools.

Client Interfacing & Stakeholder Management

- Present architectures, roadmaps,



and governance frameworks to executive and technical stakeholders.

- Lead alignment sessions to ensure solution components meet business, security, and compliance requirements.

- Able to work independently with customer stakeholders - Business Process Owners/ SMEs/ Process Sponsors/ IT Leaders.

Solution Delivery Guidance

- Partner with development and delivery teams to validate design, review code, and enforce best practices.

Locations

- Country/Region: IN

- Requisition ID: 34976

- Work Model:

- Position Type:

- Salary Range:

- Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

📌 Title: Program Manager (India)
🏢 Birlasoft
📍 India