Responsibilities Key Deliverables To ensure customer satisfaction by timely complaint resolution within defined SLAs thru service dealerships To ensure adherence to scheduled maintenance services thru service dealerships To build and manage relationships with all customers To ensure timely availability of spare parts at service dealerships covering all models To meet service revenue targets and timely service payment collections To establish and develop service dealer network To ensure that all service dealerships adhere to required service norms with capable and skilled manpower To develop service network capability by coaching inspiring and guiding channel partners To ensure Product reliability by tracking and resolving key service problems in the area To send timely market intelligence and MIS reports to headquarters at Mumbai Experience 9 to 12 yrs Industry Preferred Qualifications BE General Requirements