A telecaller is a worker who speaks with customers or clients over the phone to sell items, find new leads, or give customer help. They make outbound calls or answer inbound calls for a business.
- Making Calls: Call current or old clients to talk about products or services.
- Answering Questions: Help customers with problems or questions on inbound calls.
- Recording Data: Write down customer choices and call results in a computer system.
- Reaching Goals: Try to finish daily or monthly targets for sales or leads.