Key Deliverables:

- Configure, manage, and optimize SIP trunks, call routing, VoIP gateways, and PBX systems (e.g., Asterisk, Avaya, Cisco).
- Troubleshoot complex SIP-based issues, including SIP registration, call setup, media negotiation, and VoIP failures.
- Ensure the security and compliance of SIP-based communications through protocols like TLS, SRTP, and mutual TLS.
- Optimize call quality by managing NAT traversal, QoS, and firewall configurations, and lead troubleshooting efforts with tools like Wireshark and SIPp.
- Provide in-depth reporting and analytics on call quality, system performance, and optimizations.

Role Responsibilities:

- Maintain and troubleshoot telephony infrastructure, including PBX systems, SBCs, and voice gateways, ensuring seamless communication.




- Handle L3 escalations related to call failures, audio issues, jitter, and latency, analyzing SIP traces and logs.
- Work closely with network and security teams to optimize system performance and address SIP-related issues with telecom providers.
- Configure and ensure compliance with SIP protocol standards and implement security measures to prevent fraud and unauthorized access.
- Monitor and report on system performance, leveraging advanced troubleshooting tools and setting up dashboards for call quality analytics.

📌 Telephony Lead (Bengaluru)
🏢 Meesho
📍 Bengaluru