- Handle inbound calls from customers to resolve their queries and concerns related to banking products and services.
- Make outbound calls to potential clients to promote bank's financial products such as credit cards, insurance policies, etc.
- Identify current business opportunities through telemarketing efforts and cross-sell existing products or services where necessary.
- Meet daily/weekly targets set by the management for sales performance metrics like conversion rates, average order value (AOV), etc.
- Maintain accurate records of all interactions with customers using CRM software.