Job Position : Tele Caller Executive

Location: Bangalore (Brigade Road)

Job Type: Full-time

Job Summary:

We are looking for experienced and result-oriented Telecaller Executives to join our Collections Department. The ideal candidate will be responsible for contacting customers regarding overdue payments, negotiating repayment plans, and ensuring timely collections while maintaining a skilled and customer-friendly approach. Candidates with prior collections experience and a valid DRA (Debt Recovery Agent) Certificate are preferred for this role.

Key Responsibilities:

- ·Handle Collection Calls: Contact customers with overdue accounts through outbound calls and follow up on pending payments in a professional manner.
- Negotiate Payment Solutions: Understand customers' financial situations and negotiate suitable repayment plans while adhering to company policies.
- Resolve Customer Queries: Address customer concerns related to outstanding dues and provide appropriate guidance regarding payment options.
- Maintain Customer Relationships: Communicate respectfully and professionally to ensure a positive customer experience while achieving collection objectives.
- Update Customer Records: Accurately record call outcomes, payment commitments, follow-ups, and customer interactions in the CRM system.
- Achieve Collection Targets: Meet daily, weekly,



and monthly collection targets while maintaining quality and compliance standards.
- Compliance & Confidentiality: Ensure all collection activities comply with banking regulations, company policies, and ethical collection practices while maintaining customer confidentiality.

Requirements:

- Minimum 6 months of experience in Banking Collections / Recovery / Collection Process.
- Fluency in English and any one regional language (Hindi, Tamil, Malayalam,Telugu or Kannada) is mandatory.
- DRA (Debt Recovery Agent) Certificate is mandatory.
- Minimum educational qualification: 12th Pass / Graduate.
- Prior experience in banking or financial collections will be an added advantage.

Skills:

- Excellent communication and telephone etiquette.
- Strong negotiation and persuasive skills.
- Ability to handle difficult conversations and payment objections professionally.
- Good problem-solving and customer handling skills.
- Basic computer knowledge with proficiency in MS Office and CRM systems.
- Ability to work in a target-driven environment while maintaining compliance and quality standards.

To Apply: Send your updated CV to [email protected]

Contact: (phone hidden)

Pay: ₹10,542.42 - ₹20,958.79 per month

Work Location: In person

📌 Tele Caller Executive (Bengaluru)
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📍 Bengaluru