We are seeking a proactive professional for the Technical Support Voice role. You will be responsible for providing technical assistance and troubleshooting for various issues, ensuring excellent customer satisfaction through voice-based support. This role requires strong communication skills, a problem-solving mindset, and a solid understanding of relevant technologies.

Roles & Responsibilities:

- Provide comprehensive technical support to users via voice calls, addressing their technical issues and inquiries.
- Diagnose and resolve a wide range of technical problems, guiding users through troubleshooting steps and solutions.
- Document all support interactions and resolutions accurately in the designated ticketing system.
- Escalate complex or unresolved issues to higher-level support teams when necessary, ensuring proper handover.
- Maintain up-to-date knowledge of products, services, and common technical issues to provide accurate information.




- Strive to achieve high customer satisfaction ratings and adhere to service level agreements (SLAs).
- Educate customers on product features and best practices to prevent future issues.

Skills Required:

- Excellent verbal communication skills with a transparent and professional phone demeanor.
- Strong problem-solving and analytical skills to diagnose and resolve technical issues effectively.
- Ability to explain technical concepts to non-technical users patiently and clearly.
- Familiarity with remote support tools and ticketing systems.
- Customer-focused with a strong commitment to providing high-quality support.
- Ability to multitask and manage call volumes efficiently.
- Adaptability to a fast-paced and evolving technical environment.

QUALIFICATION:

- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

📌 Technical Support Voice (Pune)
🏢 Spes Manning
📍 Pune